Frequently Asked Questions | I.R.I.S.E. Beautique

Frequently Asked Questions

Have questions? We've got answers. If you don't see what you're looking for, reach out to our team directly — we're here to help.

Orders & Returns

1. What if I want to return my items or cancel my order?

I.R.I.S.E. Beautique does not offer returns, cancellations, or cash refunds. All sales are final due to the custom, handmade, and hygiene-sensitive nature of our products. Approved returns are extremely rare and may be issued as store credit or a gift card, minus applicable fees. Please review our Return & Refund Policy for full details.

2. How do I complete a return if something doesn't fit?

Returns are only considered for unopened, unworn items in their original packaging. Please check our size chart carefully before ordering — our athleisure fabrics are designed with custom stretch and double-stitched seams that may vary slightly by style. If you're unsure about sizing, reach out before ordering for personalized guidance.

Payments & Shipping

3. What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, and PayPal, as well as Buy Now, Pay Later options including Afterpay, Sezzle, Affirm, Klarna, Zip Pay, and Shop Pay Installments.

4. How do I track my package?

Once your order ships, you'll receive an email with your tracking number and carrier details. Tracking updates within 24–48 hours of shipment. For delays or issues, email us at i.r.i.s.e.beautique@gmail.com.

5. When will my items ship?

In-stock items typically ship within 5–7 business days. Custom and handmade items may require 7–15 business days, especially during holidays or new launches. International orders may take 2–4 weeks due to customs and carrier timelines.

6. How much does shipping cost?

  • Standard Ground: $8.95 (7–10 business days)
  • USPS Priority: $14.95 (5–7 business days)
  • Free Shipping: Orders over $150 ship free via the most economical method

7. Can I ship to a P.O. Box?

We currently do not ship to P.O. boxes. Please provide a valid residential or business address for all deliveries.

8. Do you offer bulk order discounts?

Yes! We offer special bulk discounts for wedding parties, fitness teams, group events, and custom projects. Email us at i.r.i.s.e.beautique@gmail.com with your order details and timeline.

9. Do you use international suppliers?

All I.R.I.S.E. athleisure wear is designed and made-to-order in the USA. Some specialty materials may be sourced internationally to ensure premium quality, but every product is finished, packaged, and shipped from our U.S. facility.

Coaching & Programs

10. Are coaching services or programs refundable?

No. All coaching, consulting, and digital program sales are final. Refunds are not provided once services, meal plans, or access links have been delivered. Clients enrolling in any transformation program agree to our Terms & Coaching Service Policy prior to enrollment.

11. What is the Enhanced Transformation Program?

Our 12-Week Enhanced Transformation Program combines therapeutic weight-loss coaching by Coach Kenya Elliott with physician-supported medical care provided by Dr. Crystal Broussard, MD (licensed in all 50 states). All medical prescriptions, injections, and monitoring are managed exclusively by Dr. Broussard's medical team under HIPAA compliance. Coaching, nutrition, and fitness support are facilitated through I.R.I.S.E. Inc. and are not medical advice.

Privacy & Support

12. What is your confidentiality policy?

All client data — including health and personal information — is protected under our Privacy Policy and HIPAA Compliance Policy. Your information is never sold, shared, or disclosed outside of authorized partners assisting in your coaching or medical care.

13. How do I contact customer support?

Still Have Questions? Ready to Start?

If you've been reading through these FAQs, you're already thinking about your transformation. That's the first step.

Coach Kenya lost 479 lbs and built the I.R.I.S.E. Method to help women just like you — women who've tried everything, who are tired of starting over, and who are finally ready for a system that works.

You don't have to figure this out alone.

START YOUR TRANSFORMATION →

Or explore our full coaching & program collection to find the right fit for where you are right now.

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