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FAQ's

Frequently Asked Questions

1.  What if I would like to return my items or cancel my order?

  • I.R.I.S.E. Beautique does not offer returns or cash refunds. We offer store credit only. IRISE Beautique offers exchanges once returns meet policy requirements. See Return policy.

2. 

  • Please go to the Store Policy page for more details or click the link.
    All returns must be approved and eligible for store credit. We offer store credit on all returns, exchanges or cancelled orders once they are placed.

3. 

  • We accept Visa, Mastercard, American Express, Discover & Debit cards and Pay Pal.
    We also offer third party payment options. Want to purchase today and pay later select from our third party, Buy now pay later options: Afterpay, Sezzle, and Affirm, Klarna, and Zip-Pay.

4.  How do I track my package? 

  • You can track your package via the tracking number provided by the shipment nonfiction email. Use your tracking number and corresponding carrier to track your package on the website 48 hours after receiving your tracking number for updates. 
  • If you order is delayed, please feel free to email Customer Support at i.r.i.s.e.beautique@gmail.com

5.  Does your site offer bulk order discounts not for resale?

  • Yes we offer a bulk discount for wedding parties, events etc. Please email us for further details and information at i.r.i.s.e.beautiuqe@gmail.com

6. 

  • In stock items in the Boutique will be shipped within 3-5 business days.
    Order shipping from our warehouse general are processed within  7-10  business days of receiving the order.
    Shipping times are dependent on shipping method and other factors.
    Vendors and suppliers delays may affect order processing time and delivery. 
  • International orders require a up to 4-6 weeks time for processing and shipping due to COVID regulations. We deeply apologize for the delay.

7.  

  • Shipping cost are calculated on check out and based on flat rate of USD $5.95-and up shipping method selected.
  • Order over $75 ship  Free via Ground shipping. See shipping Rates
  • To find out how much shipping will cost add item to cart select purchase and calculate the shipping total.

8. 

  • Although we specialize in Eco- friendly, not on Amazon, American Brands by small businesses, In order to provide you wide range of products and to cater to your fashion needs some of our suppliers our internationally located and may have longer shipping times up to 22 days before receipt.
  •  I.R.I.S.E. Athleisure wear is designed and made in the USA. 

9. Can I ship to a P.O. Box?

  • No we can not ship to a P.O. box. 
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