Returns & Exchanges Policy

 All Sales are Final at I.R.I.S.E Beautique. Accepted Refunds Given Store Credit Only

I.R.I.S.E Beautique offers store credit for approved returns. We offer exchanges, or returns for unopened packages.

Ensure your choices are precise, refer to our custom size charts and take your measurements.

Exchange with  Pre-approval:

Customer will be charged a small restocking charge of $10.00 + Return Shipping Label fees once return is accepted.  I.R.I.S.E. Beautique will accept fully sealed, unopened items in their original shipping packing for store credit only which can be applied to future services.  The package must be in its original packaging and include a copy of the receipt. No exceptions. 

Contact us at irisebeauty@gmail.com, use subject unopened return to initiate the return process. If approved you will receive authorization email.

Return must be started within 10 business days of receiving the package in it's original state.  Please send us dated images demonstrating that it has not been opened and a detailed explanation of why you'd want to return it. In addition, provide us your order number, shipping confirmation number, and a copy of your receipt.

The cost of the return postage label, up to $8.95, is your responsibility if your return is approved. Your store credit will be debited for the shipping label and restocking costs. You will get a gift card via email for the amount of your store credit balance.
If your return is accepted, you'll get store credit in the form of a gift card in 15-20 business days. 

Review your order
As soon as you get your purchase, please examine it well and notify us immediately if it is defective, damaged, or if you received the incorrect item. Items purchased with a gift card, books and masks are non-refundable.


Cancelling purchases
It is not possible to cancel an order after it has been entered into the system once the authorization code has been given.  Verify the order processing times on the website and review the store policies before making your purchase.

For more information or questions please contact our customer service team at i.r.i.s.e.beautique@gmail.com or you can chat with us at (480) 418.1811

Thanks for shopping unique with I.R.I.S.E. Beautique.  

x